Terms of Service

1. The agreement

RetailAxo is point-of-sale software made by Triaxo ("we", "us"). By creating a store account or using the app you ("you", "your store") agree to these terms and to our Privacy Policy. If you are accepting on behalf of a business, you confirm you are allowed to.

2. Your licence

We grant your store a non-exclusive, non-transferable licence to install and use RetailAxo for one store on one device at a time, for your own business, for as long as your plan is in force. The software itself remains ours; you own the data you put into it (section 7).

You may not copy the app onto additional devices for the same account, resell or sublicense it, reverse-engineer it, or interfere with the licence checks that keep the service honest.

3. Free trial

A new store gets a 7-day free trial with every feature and no payment details. When it ends the till locks until you choose a plan; nothing you entered is deleted, and it stays on your device. One trial per store and per device.

4. Plans and payment

Plan	Price	What it is
Local Solo	Rs 30,000 once	A perpetual licence for one device. Everything stays on the device; no cloud backup.
Cloud Solo	Rs 6,000 per month	A subscription for one device, with automatic cloud backup and restore to a replacement device. Months may be prepaid (1, 3, 6 or 12) and are added to the end of the current term.

Prices are in Pakistani rupees and shown in the app when you choose a plan. Payment is by bank transfer to the account the app displays. After you transfer, you tell the app you have paid and send us the receipt; we check it against our bank statement by hand and unlock or extend your plan — usually within a few hours during business hours. Access is granted when we confirm the transfer, not when you press the button. If we cannot find a transfer, we will say so in the app and ask you to check with your bank or send the receipt again.

A Cloud Solo subscription does not renew automatically — there is no card on file to charge. When a term is about to end the app tells you, and you pay again the same way to extend it. If a term ends unpaid, the till locks until it is renewed; your data is untouched.

We may change prices for new purchases and renewals with notice in the app. A change never affects a term you have already paid for.

5. Refunds

Because every plan starts with a free trial that includes every feature, we ask you to use the trial to decide. Once a transfer has been verified and a plan unlocked, payments are non-refundable, except where we have failed to provide the service you paid for or where the law requires otherwise. If you believe you have been charged in error, write to support@retailaxo.com within 14 days of the transfer and we will look into it.

6. One device per store

Your licence is bound to the device that signs in. Signing in on a second device is refused while the first holds the seat. To move to a new device: on Cloud Solo, use Settings → Data & Backup → Remove this device on the old one, then sign in on the new one and your store restores from backup; on Local Solo the same control is available, but because your store exists only on that device, removing it permanently erases everything there and the new device starts empty — the app requires you to acknowledge this before proceeding. If the old device is lost or broken and cannot open the app, contact support and we will move the licence for you.

We bind the licence using a device identifier and a hashed hardware fingerprint (see the Privacy Policy). Attempting to defeat that binding is a breach of these terms and may result in suspension.

7. Your data

It is yours. Your products, sales, customers, suppliers, expenses, team and settings belong to your store. We claim no rights over them and we do not use them for anything except operating the service for you.

On Local Solo (and during the trial), your data lives only on your device. We never receive it, so we cannot recover it if the device is lost, reset or damaged. Keeping the device safe is your responsibility.

On Cloud Solo, we back it up to our servers so it can be restored to a replacement device. We will use reasonable care to keep those backups safe and available, but a backup is a safety net, not a guarantee against every possible loss.

Your store is responsible for the information you enter about other people — your customers and staff — under the laws that apply to you. We act as your processor for that data and handle it only to back it up and give it back to you.

8. Acceptable use

Use RetailAxo for lawful business only. Do not use it to record or process anything you are not entitled to, do not attempt to access other stores' accounts or data, do not probe, overload or attack our servers, and do not misrepresent payments. We may suspend an account that does any of these.

9. Availability and updates

The till works without an internet connection; that is the point of it. What needs a connection is confirming your licence now and then (Local Solo can go up to a year between check-ins, Cloud Solo about two weeks), uploading cloud backups, and paying. We aim to keep our servers available but do not promise uninterrupted service, and we are not responsible for your internet connection or your devices.

We release updates to fix problems and add features. Occasionally an update is required — the app will tell you and show where to get it — because supporting very old versions would make the service less safe for everyone. Windows builds can update themselves from within the app; on a Mac you download the new version from this website, and Android updates through Google Play.

10. Ending the agreement

You can stop using RetailAxo at any time. To delete your account and any cloud backup, email support@retailaxo.com from the account's email address; see the Privacy Policy for how that works. Deleting the account ends your licence; the data on your own device is yours to keep or erase.

We may suspend or end your access if you break these terms, if a payment turns out to be fraudulent or reversed, or if we are required to by law. Where we can, we will tell you first and give you a chance to put it right. If we ever discontinue RetailAxo, we will give reasonable notice and a way to export your data.

11. Disclaimers and liability

RetailAxo is provided as it is. We work hard to make it accurate and reliable, but we do not guarantee it is free of errors, and you remain responsible for your own accounts, tax filings and cash reconciliation — the app is a tool that helps you keep them, not an accountant or a legal adviser.

To the extent the law allows, Triaxo is not liable for indirect or consequential losses (such as lost profits, lost data on a Local Solo device, or business interruption), and our total liability to your store for any claim is limited to the amount you paid us for the plan in the twelve months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.

12. Governing law and disputes

These terms are governed by the laws of the Islamic Republic of Pakistan. If we have a disagreement, contact us first at contact@retailaxo.com — most things can be sorted out with a conversation. Anything that cannot will be resolved in the courts of Pakistan.

13. Changes to these terms

We may update these terms as the service evolves. Material changes will be announced in the app before they take effect; the effective date at the top is the version you are reading. Continuing to use RetailAxo after a change means you accept it.

14. Contact

Support: support@retailaxo.com · Everything else: contact@retailaxo.com

RetailAxo is a product of Triaxo — triaxo.com.